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Client Overview

A top US-based consumer electronics retailer with a large omni-channel presence.

Business Challenge

  • Persistent product returns, frequent defects, and supply chain delays were triggering customer complaints, reducing satisfaction, and impacting brand loyalty.
  • Quality Assurance (QA), product, and supply chain teams spent hours every week manually reviewing customer feedback, analyzing support logs, and tracking return reasons—often acting reactively and missing early warning signals.
  • Growing business complexity, expanding product catalog, and siloed data across multiple systems slowed insight cycles, causing repeat problems, prolonged escalations, and lost revenue opportunities.

Solution Overview

Unified Data Platform:

  • All customer feedback, return/exchange tickets, support interactions, and logistical notes were centralized into the Snowflake Data Cloud.
  • Seamless integration with order data, warranty claims, and supply chain feeds, ensuring a single source of truth.

Gen AI–Powered Analytics:

  • Gen AI (leveraging Snowflake Cortex AI and LLMs) continuously analyzes incoming logs, reviews, and tickets.
  • Daily and weekly dashboards automatically highlight emerging product or supply chain issues—such as spikes in defect types, late deliveries, repeat product complaints, and gaps in feature adoption.
  • LLM-powered sentiment analysis surfaces not just the most frequent complaints, but new and negative trends invisible to manual reviews.
  • Automated summaries and drill-down root cause suggestions save QA and product analysts substantial time.

TechStack & Tools

Gen AI

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Mistral AI

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Business Impact

Reduction in “time to insight” by 80%:

What previously took data teams 2–3 days per cycle can now be actioned in hours, keeping pace with fast-moving consumer expectations.

Early identification and resolution of product defects:

Repeat issues and escalations dropped by more than 30%, helping prevent costly recalls and reputational damage.

Dramatic increase in productivity:

Internal QA and product analysts now manage 3x as many SKUs/issues with the same team size and spend less time on tedious data prep.

Continuous improvement loop:

Product, logistics, and supply teams collaborate more efficiently, quickly zeroing in on suppliers, SKUs, or process gaps for rapid action.

Why Snowflake + Gen AI?

Unified, governed data foundation eliminates silos and enables secure, real-time multi-team collaboration.

Gen AI automates trend detection & insight delivery using LLM-powered summarization no SQL or manual dashboards required.

Minimal analyst workload needed for high-impact, cross-functional decisions teams are empowered by actionable intelligence, not swamped by data.

Testimonials

Real-World Results from Satisfied Clients Across Key Industries

Manufacturing

"Predictive maintenance and real-time supply chain insights have cut our downtime by nearly 30%. Data is no longer a bottleneck it’s become our competitive advantage."

- VP of Operations

Retail & E-commerce

"Delivering personalized recommendations at scale used to be out of reach. Now, real-time analytics have boosted both conversions and inventory efficiency across all channels."

- Chief Digital Officer

Financial Services

"Compliance reporting that once took weeks now happens in hours. Alongside advanced fraud detection, our risk management framework is stronger and more agile than ever."

- Head of Risk & Compliance

Manufacturing

"7xcel helped us streamline our supply chain operations with smarter AI-driven insights. Their approach simplified our processes and gave us greater confidence in decision-making."

- Chief Operations Officer

Retail

"The personalization engine built by 7xcel transformed how we connect with our customers. Their deep understanding of retail AI made it easy for us to deliver more relevant and engaging experiences."

- VP, Digital Innovation

Finance

"7xcel’s AI solutions have strengthened the way we protect and manage our transactions. Their expertise has been a reliable partner in ensuring trust and security for our clients."

- Chief Risk Officer

Talk To Us

Contact number

+1 770 796 0077

Email Address

biz@7xcel.com

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