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Client Profile

A globally recognized automotive equipment manufacturer with a large network of distributors, installation partners, and field service engineers across North America, Europe, and Asia.

Business Challenges

  • Managing warranty claims, installation reports, distributor feedback, and field service notes was labor-intensive and fragmented, with valuable insights lost in emails, PDFs, and support systems.
  • Product, sales, and warranty teams struggled to identify emerging failure themes and prioritize high-impact customer issues promptly, resulting in weeks-long cycles before actionable improvements reached product teams.
  • Persistent quality or design issues led to dissatisfied dealers/installers, prolonged NPS/score dips, and delayed product updates—a missed opportunity for continuous improvement and relationship strengthening.

Solution Overview

Unified Feedback and Service Data Cloud

  • All distributor feedback, warranty claims, installation records, and service field notes are centralized in the Snowflake Data Cloud, breaking down silos and creating a single source of actionable truth.
  • Multi-format data (emails, structured reports, free-text service logs) ingested automatically from dealer portals, mobile field engineer apps, and ticketing systems.

Gen AI–Powered Summarization and Priority Insights

  • Snowflake Cortex AI leverages LLMs to semantically analyze and summarize every feedback record, warranty claim, and service note.
  • Automated dashboards provide daily/weekly lists of “top improvement opportunities,” recurring field failures, installation/maintenance pain points, and urgent defects.
  • Product, sales, and warranty teams view prioritized, clear suggestions on which issues to escalate, track, or resolve—instantly closing the loop between frontline experience and design/manufacturing.

Business Impact

Acceleration of Issue Resolution (weeks to days):

What previously took cross-functional teams weeks of manual case review now moves to action in hours or days—minimizing the window between field reality and executive action.

Dramatic Reduction in NPS and Quality Complaints:

Systematic, fast surfacing of field pain points and direct feedback to product lines leads to fewer unresolved dealer issues and faster warranty claim responsiveness.

Strengthened Dealer/Installer Partnerships:

Dealers and installers experience higher satisfaction, knowing their concerns are rapidly translated into fixes, improvements, and product evolution.

Why Snowflake + Gen AI?

Automated, always-on feedback intelligence: No more waiting for manual reviews or quarterly summaries. Urgent trends are surfaced continuously and shared with all departments.

Unified knowledge for fast, collaborative action: Sales, product, and warranty teams operate from the same up-to-date, insight-rich set of priorities—no more finger-pointing or gap-filling.

Compounding ROI: By closing the field feedback loop faster, every improvement cycle gets shorter, product reliability rises, and field partners become brand advocates.

This GenAI insight engine enabled the manufacturer to break through operational barriers turning every distributor note, installer report, and claim file into a catalyst for product innovation, trust, and competitive advantage.

Testimonials

Real-World Results from Satisfied Clients Across Key Industries

Manufacturing

"Predictive maintenance and real-time supply chain insights have cut our downtime by nearly 30%. Data is no longer a bottleneck it’s become our competitive advantage."

- VP of Operations

Retail & E-commerce

"Delivering personalized recommendations at scale used to be out of reach. Now, real-time analytics have boosted both conversions and inventory efficiency across all channels."

- Chief Digital Officer

Financial Services

"Compliance reporting that once took weeks now happens in hours. Alongside advanced fraud detection, our risk management framework is stronger and more agile than ever."

- Head of Risk & Compliance

Manufacturing

"7xcel helped us streamline our supply chain operations with smarter AI-driven insights. Their approach simplified our processes and gave us greater confidence in decision-making."

- Chief Operations Officer

Retail

"The personalization engine built by 7xcel transformed how we connect with our customers. Their deep understanding of retail AI made it easy for us to deliver more relevant and engaging experiences."

- VP, Digital Innovation

Finance

"7xcel’s AI solutions have strengthened the way we protect and manage our transactions. Their expertise has been a reliable partner in ensuring trust and security for our clients."

- Chief Risk Officer

Talk To Us

Contact number

+1 770 796 0077

Email Address

biz@7xcel.com

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